FAQs

GENERAL

  • How do you pronounce Boie?
     It's boo-e!
    
  • Can I purchase a Boie USA product at a retail location?
    We are currently available in select Urban Outfitters stores in New York City and California.
    
  • Where are your products made?
    All Boie USA products are proudly made in the U.S.A.
    
  • Where are your products made?
    All Boie USA products are proudly made in the U.S.A.
    
  • What forms of payments do you accept?
    We accept Visa, MasterCard, American Express, PayPal and Amazon Payments.
    
  • Do you test any of your products on animals?
    None of our products are tested on animals.
    
  • Who do I contact if I want to feature Boie USA on our website or publication?
    Please contact [email protected] for press inquiries.
    
  • How does the digital gift card work?
    Purchase our gift card just like any other item, simply add to your cart and checkout! Whoever is receiving the card will get an email with the card number inside.
    
  • How can I send a gift card to someone?
    ASince you're probably not sending a gift card to yourself, just add the recipient's email address during checkout and they'll receive it. Or, you can forward the email to the lucky person!
    
  • Can I order a physical gift card?
    At the moment we don't offer physical gift cards. If you want to give a gift in person check out our product bundles!
    

SHIPPING

  • How much is shipping?
    Shipping rates are based on weight, speed and destination. Please click here for more information.
    
  • How can I track my shipment?
    Once your order is processed, your tracking number will be emailed to you.
    
  • What carriers do you use to ship?
    Orders shipped within the United States are delivered via USPS. International orders are shipped with UPS Mail Innovations, which partners with local parcel delivery services.
    
  • Do you offer 2 day shipping?
    We offer 2 day shipping (which we call Rush shipping) on orders within a certain distance from our Chicago fulfillment center.
    
  • How long will it take my order to arrive?
    Domestic orders typically process in 1 to 2 business days and can take up to 5 business days to arrive.
    
    Orders sent with priority shipping arrive 1 to 2 days after processing.
    
  • Where do you ship?
    We ship to the United States, Canada, Mexico, Europe, Oceania and Asia.
    
  • Where is my order being shipped from?
    All online orders originate in Chicago, Illinois.
    
  • Do you offer free shipping?
    Shipping is complimentary on all orders of $25 or more.
    

TOOTHBRUSH

  • How often should I change my head?
    Your Boie USA brush head should last twice as long as a traditional nylon-bristled brush. We recommend getting a new one every six months.
    
  • How is the Fine Toothbrush different from the Original Toothbrush?
    The Fine Toothbrush has triangular bristles that are finer and pointed at the top. It has fewer bristles overall that makes the head more compact when compared to the Original Toothbrush.
    
  • Is the handle interchangeable between the Fine Toothbrush and Original Toothbrush?
    Yup, it is!
    
  • What are the bristles made of?
    The Boie USA Toothbrush is made from a rubber-like material called thermoplastic elastomer. Long name, but it’s just a material engineered to be soft and pliable like rubber and also durable like thermoplastic. The result is a latex-free, recyclable product.
    
  • Anything I need to know before using a Boie USA Toothbrush?
    Like any other toothbrush, the Boie USA Toothbrush is just one part of a complete oral-care routine. Still keep up with flossing, using fluoride toothpaste, and visiting your dentist. Say hi for us!
    

BODY SCRUBBERr

  • What material is the Boie USA Body Scrubber made of?
    The Boie USA Body Scrubber is made from a rubber-like material called thermoplastic elastomer. It sounds complicated but it’s just a material that combines the soft flexibility of rubber with the durability of thermoplastic. The result is a latex and BPA-free product that is 100% recyclable. 
    
  • Is it made from materials containing Bisphenol A (BPA)?
    Nope! All of our products are made of BPA-free materials.
    
  • Does the Boie USA Body Scrubber use latex?
    No again! All of our products are latex free.
    
  • How do I store my Boie USA Body Scrubber?
    The back of the Body Scrubber will stick to most ‘shiny’ bathroom surfaces due to its suction properties. You can also hang the Scrubber on a shower rack from one of its 3 finger holes.
    
  • How often do I need to replace my Boie USA Body Scrubber?
    This will depend on your personal routine and how often you use the scrubber, but on average it lasts about six months.
    
  • How is the Boie USA Body Scrubber recycled?
    The Boie USA Body Scrubber is classified under recycling code number 7.
    
    We want the discarding process to be as easy as possible. If your local waste management system does not recycle our Body Scrubbers, just send them back and we’ll do it for you. Reach us at [email protected] for more information.
    
  • Do I need to use body wash with my Boie USA Body Scrubber?
    We absolutely recommend using body wash. Traditional bar soaps, while can be used with our scrubber, does not pair as well with our scrubber as does body wash!